HR Shared services: pladis Global and Godiva Chocolatier, Inc.

  • Customer Care Representative (Seasonal)

    Job Locations US-CT-Old Saybrook
    ID
    2018-3520
    Area of Interest
    Corporate Sales
  • Overview

    Who we are today
    Godiva is broadly recognized as the worldwide leader in super premium chocolates, through over 600 retail stores, 40,000 points of sale and over 800 Travel retail points of sale in more than 80 countries. Godiva's commitment to excellence is also apparent in its Gold Ballotin Collection and seasonal packaging which have earned Godiva a global reputation for design excellence. Godiva manufactures and markets a broad portfolio of indulgent products, including boxed premium chocolates, small chocolate treats, dipped fruit, biscuits/cookies, coffee/cocoa, blended chilled beverages and other premium chocolate products all bearing the Godiva name. Godiva has recently taken meaningful and successful steps to broaden its portfolio beyond chocolate gifting into the high growth, self-consumption and home entertainment/sharing segments of the marketplace across the Globe. Godiva products are manufactured in Brussels, Belgium and Reading, PA and select co-manufacturing locations globally. The company has approximately 5,000 employees around the world.


    Why us?
    If you love our brand, are a chocolate lover and are passionate about making a difference for a global company please consider a career with us. We are looking for people who love taking initiative and becoming part of a fast moving company.

     

     

    We currently have opportunities for a Customer Care Representative (Seasonal). Godiva receives a high volume of orders during the holiday season. 

     

    Responsibilities

    The Customer Care Representative (Seasonal) will be expected to strive for first-contact resolution regarding, but not limited to, order and product inquiries, Godiva Chocolate Rewards Club issues, complaints, and credit card/billing resolution.  The role may also be cross-trained for other administrative responsibilities in the department as needed. 

    Qualifications

    •        Interpersonal skills for interacting, with a high level of professionalism, with customers including inbound and outbound calls, live assistance chat and email.
    •        Good listening and problem solving skills
    •        Excellent communication, grammar, and spelling skills
    •        Ability to analyze information with strong attention to detail, accuracy, and organization
    •        Ability to work independently
    •        Experience with PCs, internet and Microsoft Office Outlook, Excel and Word
    •        Must exhibit patience, compassion, and be a conscientious worker
    •        Ability to multi-task in a fast-paced environment
    •        Must be reliable and flexible
    •        Previous customer service experience helpful

     

    Our Benefits:

    •        Competitive hourly rate
    •        Employee Discount

     

    Godiva appreciates your interest and consideration of our company. We regret that we will not be able to respond to every resume submission. Only those candidates who best meet our needs shall be contacted. Again, thank you for your consideration.

     

    Search Firm Representatives please read carefully:

    Godiva is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Godiva via-email, the Internet or directly to hiring managers at Godiva in any form without a valid written search agreement in place for that position will be deemed the sole property of Godiva, and no fee will be paid in the event the candidate is hired by Godiva as a result of the referral or through other means.

     

     

    Godiva Chocolatier is an Equal Opportunity Employer, M/F/Disability/Veterans

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