HR Shared services: pladis Global and Godiva Chocolatier, Inc.

Digital-CRM Analyst

Job Locations US-NY-New York
Area of Interest


Who we are today
Godiva is broadly recognized as the worldwide leader in super premium chocolates, through over 600 retail stores, 40,000 points of sale and over 800 Travel retail points of sale in more than 80 countries. Godiva's commitment to excellence is also apparent in its Gold Ballotin Collection and seasonal packaging which have earned Godiva a global reputation for design excellence. Godiva manufactures and markets a broad portfolio of indulgent products, including boxed premium chocolates, small chocolate treats, dipped fruit, biscuits/cookies, coffee/cocoa, blended chilled beverages and other premium chocolate products all bearing the Godiva name. Godiva has recently taken meaningful and successful steps to broaden its portfolio beyond chocolate gifting into the high growth, self-consumption and home entertainment/sharing segments of the marketplace across the Globe. Godiva products are manufactured in Brussels, Belgium and Reading, PA and select co-manufacturing locations globally. The company has approximately 5,000 employees around the world.
Why us?
If you love our brand, are a chocolate lover and are passionate about making a difference for a global company please consider a career with us. We are looking for people who love taking initiative and becoming part of a fast moving company.


CRM Analytics:
• Evaluates Godiva’s loyalty program across key markets on key metrics of membership growth, engagement, retention and profitability
• Conducts profile analysis using Loyalty/CRM data for a broad understanding of our customer base demographics and behaviors
• Creates consumer segmentations and makes recommendations on customized marketing programs that drive repeat and retention
• Deploys consumer surveys to loyalty members for full view of consumer behavior as well as attitudes and beliefs
• Partners with Loyalty, IT, Finance, and Marketing to develop best in class loyalty programs and improvement opportunities

Digital Analytics:
• Conducts measurement to increase efficiency and improve effectiveness of digital media spend
• Conducts competitive web benchmarking to evaluate Godiva’s position vs. competitive brands and recommend opportunities for improvements
• Uses Foresee service across geographies and influences survey development and dissemination of results
• Partners with regional digital analytics managers on analysis of Adobe Analytics with broad scale implications


Consumer Culture and Advocacy:
• Operates with a consumer-first mindset
• Effectively partners with consumer and product insight partners for holistic view of the business
• Inspires curiosity about and respect for our consumers
• Clearly communicates research findings to manager and key stakeholders
• Translates business analysis into actionable business opportunities

Functional/Technical Skills:
• Team player with ability to build and manage key relationships
• Excellent problem solving skills and experience analyzing large amounts of data
• Expertise with analytic tools: SAS, SQL, Python, R, Tableau or equivalent
• Expertise with CRM tools
• Expertise with Adobe Analytics or Google Analytics
• In depth understanding of modeling techniques

Project Management:
• Demonstrates effective project management, managing multiple priorities and delivering within budget and schedule constraints
• Agile in flexing to evolving needs of the organization
• Partners with outside suppliers as needed, incorporating supplier opinions into project design and deliverables


• BS or BA degree (Masters plus) in quantitative discipline: statistics, math, economics/econometrics, engineering, finance or other quantitative decision sciences
• Minimum 3 years experience in an analytics or business facing finance role at a retailer or consultancy
• Retail experience preferred
• CRM experience required
• Digital analytics experience required
• Expertise with analytic tools: SAS, SQL, Python, R, Tableau or equivalent
• In depth understanding of modeling techniques with hands on application



Godiva appreciates your interest and consideration of our company. We regret that we will not be able to respond to every resume submission. Only those candidates who best meet our needs shall be contacted. Again, thank you for your consideration.


Godiva Chocolatier is an Equal Opportunity Employer, M/F/Disability/Veterans.


Search Firm Representatives please read carefully:
Godiva is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Godiva via-email, the Internet or directly to hiring managers at Godiva in any form without a valid written search agreement in place for that position will be deemed the sole property of Godiva, and no fee will be paid in the event the candidate is hired by Godiva as a result of the referral or through other means.



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