HR Shared services: pladis Global and Godiva Chocolatier, Inc.

Global Analytics Lead (CRM, Digital and Business Analytics)

Job Locations US-NY-New York
Area of Interest
Global Marketing


Who we are today
Godiva is broadly recognized as the worldwide leader in super premium chocolates, through over 600 retail stores, 40,000 points of sale and over 800 Travel retail points of sale in more than 80 countries. Godiva's commitment to excellence is also apparent in its Gold Ballotin Collection and seasonal packaging which have earned Godiva a global reputation for design excellence. Godiva manufactures and markets a broad portfolio of indulgent products, including boxed premium chocolates, small chocolate treats, dipped fruit, biscuits/cookies, coffee/cocoa, blended chilled beverages and other premium chocolate products all bearing the Godiva name. Godiva has recently taken meaningful and successful steps to broaden its portfolio beyond chocolate gifting into the high growth, self-consumption and home entertainment/sharing segments of the marketplace across the Globe. Godiva products are manufactured in Brussels, Belgium and Reading, PA and select co-manufacturing locations globally. The company has approximately 5,000 employees around the world.
Why us?
If you love our brand, are a chocolate lover and are passionate about making a difference for a global company please consider a career with us. We are looking for people who love taking initiative and becoming part of a fast moving company.



CRM Analytics Leadership:
• Key partner to Head of Loyalty in the development and evaluation of Godiva’s loyalty program across key markets to drive membership growth, engagement, retention and profitability
• Leads consumer profiling using Loyalty/CRM data for a broad understanding of our customer base demographics and behaviors
• Leads consumer segmentation and makes recommendations on customized marketing programs that drive repeat and retention
• Leads analytics to determine success of loyalty programming and proactively identifies opportunities for improvement in loyalty structure and rewards
• Directs consumer surveys to loyalty members for full view of consumer behavior as well as attitudes and beliefs
• Key developer of analytic tools for Godiva’s CRM practice
• Partners with key members of Loyalty, IT, Finance, and Marketing to develop best in class loyalty programs and improvement opportunities

Business Analytics:
• Evaluates marketing and promotion programs with concrete recommendations for optimization. Conducts marketing mix, cross channel attribution analysis, promotion evaluation
• Conducts quarterly business analysis including key drivers and opportunities for improvement
• Leads ad hoc business analysis on key issues such as innovation performance, seasonal performance (Holiday, Valentine’s Day), business segment performance, etc.
• Creates business reporting and dashboarding for the Godiva organization, to be used Globally and cascaded down to a local level
• Recommends opportunities for omnichannel growth through rich understanding of the interplay of online and offline marketing channels
• Key partner for pricing and price/size architecture for Godiva Global
• Partners with key members of Marketing and Finance to identify and operationalize opportunities for growth

Digital Analytics:
• Recommends and develops global digital analytics capabilities including measurement, website optimization, program evaluation
• Leads the development of KPIs and dashboards for digital measurement to increase efficiency and improve effectiveness of digital media spend
• Conducts competitive web benchmarking to evaluate Godiva’s position vs. competitive brands and recommend opportunities for improvements
• Manages scale up of Foresee service across geographies as websites are available
• Partners with regional digital analytics manager and recommends global implications

Consumer Culture and Advocacy:
• Builds advocacy for sustained organizational investment in analytic understanding of the business
• Challenges the organization to be relentlessly focused on the needs of the consumer
• Effectively partners with consumer and product insight partners for holistic view of the business
• Inspires curiosity about and respect for our consumers
• Fosters an organizational environment that is consumer-focused
• Teaches the organization the value and application of analytics
• Communicates research findings to Sr. stakeholders
• Translates business analysis into actionable business opportunities


Functional/Technical Skills:
• Leader as well as team player with ability to build and manage key relationships
• Excellent communicator with ability to distill complex issues into clear, concise communications
• Excellent problem solving skills and experience analyzing large amounts of data
• Expertise with analytic tools: SAS, SQL, Python, R, Tableau or equivalent
• In depth understanding of modeling techniques, both hands on, as well as to provide direction to external suppliers

Project Management:
• Operates on a Sr. consulting level to understand key business needs and operationalize into analytical projects
• Demonstrates effective project management including setting appropriate action standards, selecting and guiding suppliers, managing within budget and schedule constraints, and, delivering actionable results
• Agile in flexing to evolving needs of the organization

Team Management:
• Experienced at managing a team of analytics professionals, providing direction, coaching, and guidance
• Track record of growing skill sets of junior level professionals

Agency Partner Management:
• Oversees agency partner relationships on research projects by setting a clear understanding of project scope, budget, and deliverables
• Incorporates supplier opinions and perspectives into project design and deliverables
• Vets agency partners for capabilities, selects capable suppliers to partner with and shares experiences openly with the Godiva community

• Advanced degree (Masters or PhD) in quantitative discipline: statistics, math, economics/econometrics, engineering, finance or other quantitative decision sciences
• Minimum 12 years progressively responsible experience in an advanced analytics role at retailer or consultancy
• Minimum 5 years retail experience required
• Expertise with analytic tools: SAS, SQL, Python, R, Tableau or equivalent
• In depth understanding of modeling techniques, both hands on, as well as to provide direction to external suppliers



Godiva appreciates your interest and consideration of our company. We regret that we will not be able to respond to every resume submission. Only those candidates who best meet our needs shall be contacted. Again, thank you for your consideration.


Godiva Chocolatier is an Equal Opportunity Employer, M/F/Disability/Veterans.


Search Firm Representatives please read carefully:
Godiva is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Godiva via-email, the Internet or directly to hiring managers at Godiva in any form without a valid written search agreement in place for that position will be deemed the sole property of Godiva, and no fee will be paid in the event the candidate is hired by Godiva as a result of the referral or through other means.



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