HR Shared services: pladis Global and Godiva Chocolatier, Inc.

Retail Operations Analyst

US-NY-New York
Area of Interest
Retail Sales


Who we are today
Godiva is broadly recognized as the worldwide leader in super premium chocolates, through over 600 retail stores, 40,000 points of sale and over 800 Travel retail points of sale in more than 80 countries. Godiva's commitment to excellence is also apparent in its Gold Ballotin Collection and seasonal packaging which have earned Godiva a global reputation for design excellence. Godiva manufactures and markets a broad portfolio of indulgent products, including boxed premium chocolates, small chocolate treats, dipped fruit, biscuits/cookies, coffee/cocoa, blended chilled beverages and other premium chocolate products all bearing the Godiva name. Godiva has recently taken meaningful and successful steps to broaden its portfolio beyond chocolate gifting into the high growth, self-consumption and home entertainment/sharing segments of the marketplace across the Globe. Godiva products are manufactured in Brussels, Belgium and Reading, PA and select co-manufacturing locations globally. The company has approximately 5,000 employees around the world.
Why us?
If you love our brand, are a chocolate lover and are passionate about making a difference for a global company please consider a career with us. We are looking for people who love taking initiative and becoming part of a fast moving company.



The Operations Analyst-- Responsible for coordinating all existing and new operations that impact stores and field leaders in over 200 Boutique locations. Identify, establish, and implement processes that streamline and increase efficiency in Boutique operational functions. Supervise the Retail Supply site and manage the efficiency and cost savings on new and existing supplies, and provide analytics, and reporting identifying key activities that are impacting profitability. Insight from these analyses will guide store operations team’s recommendations to field leaders. Boutique operations include, but are not limited to, Boutique workload and cost management, point of sale, back office operations, selling supply and inventory management, onboarding new retail vendors, budgeting and field liaison for finance, real estate and new initiatives.


• Supervises Boutique Supply Forecasts: Through utilization of the Supply 1926, AS400 and other tools, coordinate supply forecasts, inventory levels, replenishment systems, and client communications which involves keeping the Retail field supplied and reducing any and all gaps in materials needed to maintain consistent selling capabilities.  Review, approve and coordinate all supply requests from the Boutiques.  Maintain supply database and documentation.  
• Maintains & develops outside vendor relationships. Create requisitions and facilitate payment to vendor in accordance with payment terms. Utilize several vendors and source needed supplies to the retail field while continually working to reduce inventory levels by outsourcing and reducing liability. Hosts a weekly Accounts Payable meeting to ensure Finance has proper visibility to future spend and that all requisitions are financially managed and scrutinized. 
• Collaborates with various internal Departments on Inventory: Manage items needed by retail field by working with outside vendors and Procurement department to either procure or create supplies needed to adequately support retail sales. Ensure PAT accurately depicts item while providing enough lead time for Forecasting department to generate demand, acquire product and ensure arrival in warehouse. Upon arrival determine shipment levels for Allocation. This all must be coordinated to guarantee essential items arrive in Boutique by predetermined deadline. Once item is no longer in current usage, work with Supply Chain, Allocation and Merchandising to reduce inventory or repurpose item to eliminate waste and write-offs.
• Communicates with Marketing & Innovation: alert teams of all operational supplies needed by Retail field to accurately launch new items and existing products.
• Management of Retail Supplies:  The position incumbent is tasked with managing inventory & supplies as it relates to the field, the fields logistics requirements,  lowering cost of inventory, all while supervising the delivery to the field in a cost efficient manner. 
• Management of Canada Retail Corporate Sales Facility: Liaison between all boutiques and third party co-packer for all corporate sales between months of October through December with a look ahead to expand to a year round relevance. Develop all protocols, order forms and procedures. Forecast and supply warehouse with all essential tools and product to fulfill orders. Keeping standing records during project and close out all special orders and transfer inventory back into Godiva Retail buy working with IT, Finance and Inventory.  
• Coordinate Supplies New Stores and Remodels: Partner with the Boutique Manager, District Manager, onsite corporate support personnel, allocation, outside vendors, warehouse and construction teams to ensure shipments have arrived by the boutique open date to ensure no interruption in sales.
• Project and workload organization / prioritization: Assist in the creation of and utilize project organization tools to keep project deliveries on schedule and track progress.  Analyze Boutique spend and decipher approved over budget and reject unneeded items.
• Business process and policy: Assist in identifying and implementing new or revised Boutique policies and procedures to align with current business needs and support exceptional customer service standards.  Serve as the Boutique and field information specialist regarding operational policies, processes, and systems that impact employees and the customer.
• Be able to understand design and write queries in Excel, Access and Microsand/or internal systems to extract data from various data sources effectively. Understand Profit and Loss statements to provide reporting to drive improvements by implementing solution based initiatives.
• Assists in Special Projects as assigned by  Manager of Workforce Planning & Analysis
• Including, but not limited to, meeting planning, mailings, presentations, etc.


Minimum Education Required: High School Graduate.  Degree preferred
Relevant work experience: 3-5 years
Knowledge eProcurement services catalog manager program
Strong Retail business acumen
Knowledge of Island Pacific, PKMS and PRMS
Experience with Dreamweaver 12 and Adobe Acrobat XI Pro
Experience with Microsoft suite including Excel, Word, and PowerPoint and Access
Working Conditions: 
Normal office working environment with sustained visual/mental concentration on displays and reports.
Skills & Competencies
Strong computer skills, ideally with experience using Windows-based PC programs.
Strong sense of Teamwork
Strong organizational, analytical & communication skills ( demonstrate persistence in interactions with internal and external contacts)
Demonstrated success with process improvement. 
Ability to effectively prioritize and manage multiple projects and advanced knowledge in Excel.
Ability to lift up to 20lbs in an office environment


Godiva appreciates your interest and consideration of our company. We regret that we will not be able to respond to every resume submission. Only those candidates who best meet our needs shall be contacted. Again, thank you for your consideration.


Godiva Chocolatier is an Equal Opportunity Employer, M/F/Disability/Veterans.


Search Firm Representatives please read carefully:

Godiva is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Godiva via-email, the Internet or directly to hiring managers at Godiva in any form without a valid written search agreement in place for that position will be deemed the sole property of Godiva, and no fee will be paid in the event the candidate is hired by Godiva as a result of the referral or through other means.



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